Key Contacts

Ministry of Energy
1-888-668-4636
Web Site: http://www.energy.gov.on.ca
For questions on why the government is introducing competition; time frames; and for questions on the legislation.

Ontario Energy Board
1-877-632-2727
Web Site: http://www.oeb.gov.on.ca
For questions on licences (both electricity and gas); codes of conduct for retailers; consumer protection issues and information about contracts; setting of transmission and distribution rates and hearings.

Independent Electricity System Operator (IESO):
1-888-448-7777
Web Site: http://www.ieso.ca/
For information on the market rules for the wholesale or bulk power market, and information on the wholesale spot market.

Electrical Safety Authority (ESA)
1-877-372-7233
Web Site: www.esasafe.com
For questions on electrical safety and inspection of wiring installations under the Ontario Electrical Safety Code, and certification of electrical appliances (in special cases).

Ontario Power Generation Inc. (OPG)
1-877-592-2555
Web Site: http://www.opg.com
For questions regarding OPG operations and facilities (power plants).

Ministry of Consumer and Commercial Relations
1-800-268-1142
Web Site: http://www.cbs.gov.on.ca
For questions on the Consumer Protection Act or the Business Practices Act.

Ministry of Finance
1-416-325-0338 Sue Craig
Web Site: http://www.gov.on.ca./FIN/
For questions related to the debt of the former Ontario Hydro.

Ministry of the Environment
1-800-565-4923
web site: http://www.ene.gov.on.ca
For questions on emission standards; mandatory tracking and reporting of annual emissions (nitrogen oxide, sulphur dioxide, mercury and carbon dioxide) by all electric power generators; emissions trading program.

Ontario Power Authority
416-967-7474
web site: http://www.powerauthority.on.ca
For questions on future generation and demand management.

Conservation Bureau
416-967-7474
web site: http://www.conservationbureau.on.ca/
For questions on electricity conservation and demand management.