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Residential > FAQ
- My bill is higher than it should be. Can I have my meter checked?
- Why is my neighbour's bill lower than mine?
- What uses the most electricity?
- What causes power outages?
- Can I submit my meter reading on-line?
- What is a kilowatt-hour?
- What should I do if I am Moving?
- When can I expect my next bill?
- Does Milton Hydro do Tree Trimming?
- How do I report a Streetlight Problem?
DISPUTE RESOLUTION
Dispute resolution is a process required by the Ontario Energy Board of each licensed electric distributor, the goal of which is to resolve complaints by consumers and other market participants regarding services provided by the electrical distributor under the terms of its Distribution Licence.
Milton Hydro Distribution Inc. is committed to resolving such complaints promptly.
If you have been unable to reach an amicable resolution with your party, please contact us at customerservice@miltonhydro.com or by phone 905-876-4611.
My bill is higher than it should be. Can I have my meter checked?
It is very rare for a meter to malfunction. Before each meter is used it is tested for accuracy by Measurements Canada and is then sealed. Once installed, meters are checked periodically by our metering department to ensure accurate readings are provided. A higher bill does not necessarily mean that there is something wrong with your meter.
If you feel your bill isn't an accurate reflection of your consumption, take an inventory of your usage in the past month. Possibly you used more electricity than you realize. Do you have the same number of people living with you? Has the weather changed? A heat wave or cold period can really eat up a lot of electricity. Perhaps you have changed an appliance or had an appliance working overtime, such as an air conditioner, an electrical heater, a clothes dryer or a hot water heater.
It is also possible that an actual reading was unavailable and an estimate was conducted. Your bill will indicate that an estimate was done and if this is the case, ensure that the billing department receives an actual reading next month. The difference will be accounted for on your next bill.
If you still have doubts about the accuracy of your bill, contact the Customer Service Department by email or telephone (905)876-4611 to speak with a representative. For more information you can also visit Measurement Canada' s website at http://mc.ic.gc.ca.
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Why is my neighbour's bill lower than mine?
Household energy consumption varies greatly depending on the size of the family, lifestyles and how family members use energy. No two families will have the same consumption patterns. Your neighbour may set the thermostat at a lower setting and have fewer or smaller appliances. They may not use all of the rooms in the house, or have upgraded their insulation, or have installed more energy efficient windows and doors. There are many factors that could contribute to the variation between yours and your neighbour's bill.
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What uses the most electricity?
The largest users of electricity include an air conditioner, clothes dryer, block heater, water heater, freezer, refrigerator, and furnace. For a detailed listing of the costs of running appliances see the appliance usage chart.
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What causes power outages?
Unscheduled interruptions are usually a direct result of storm damage, vehicle accidents, animals, or other unexpected events. Periodically, scheduled interruptions are required in order to perform maintenance on our system or to your meter. These interruptions are intended to be of short duration and infrequent in nature. If an outage is planned for your area, notification will be provided in the form of a card or letter delivered to your home.
Milton Hydro has 24-hour on-call crews available to respond to these emergencies in a safe and efficient manner. If you experience an interruption in service, please feel free to call our office at (905)876-4611 and be prepared to leave your name, address and telephone number.
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Can I submit my meter reading on-line?
Yes, you can now submit your meter reading to Milton Hydro using our on-line form. If we are unable to read your meter during our visit to your home, then you can complete and submit your meter reading using our meter reading form. If the form is received within 24 hours of the card being left, we will do our best to reflect the reading on your current bill.
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What is a kilowatt-hour?
It's the unit of electricity that your meter measures and for which we bill you each month. A kilowatt-hour [kWh] is 1,000 watts of electricity used in one hour. For example, if a 100 watt light bulb is on for one hour per day for 30 days that's 30 days X 100/1000 = 3 kWh.
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What should I do if I am Moving?
Contact our Customer Service Department by email or telephone (905)876-4611 and provide the following information.
Name
Old Address
New Address
Home and Business Telephone Numbers
Lawyer's name and phone number
Closing/moving date - if your closing date changes, please notify our office immediately. You can also fill out an online moving form via your eCare account found here
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When can I expect my next bill?
Milton Hydro mails the bills by cycle or the area in which you live. Customers can expect to receive their bills at approximately the same time each month. For new customers, your first bill could take up to 60 days before it is received. The same applies to customers that have moved out of a property serviced by Milton Hydro.
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Does Milton Hydro do Tree Trimming?
Yes! The trees in Milton that are near the hydro lines will be trimmed once every three years. If you notice a tree that could cause a hazard, please call and report it to our Customer Service Department by email or by telephone at (905)878-3483 ext. 224
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How do I report a Streetlight Problem?
If you notice any streetlight problems, please call our 24-hour automated streetlight maintenance line at (905)878-3483 ext. 251
Effective July 1 the Town of Milton will be responsible for streetlight outages. The new number will be 905-878-7252 ext. 2536
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