Milton Hydro Celebrates EDA Award Win for Customer Service Excellence

Milton Hydro’s Customer-Centric Vision Recognized with EDA Award

We’re thrilled to share that Milton Hydro has been recognized with the Electricity Distributors Association (EDA) Customer Service Excellence Award! This recognition celebrates our commitment to innovation and our dedication to delivering exceptional customer experiences. 

“At Milton Hydro, our vision is to build a utility reimagined — one that powers a brighter future for our customers and community,” said Troy Hare, President and CEO of Milton Hydro. “By embracing technology and listening to our customers, we’ve created solutions that provide greater access, convenience, and transparency. This award reflects our team’s dedication to making that vision a reality.” 

Our recent Milton Hydro 2.0 OMNI Channel Customer Service Transformation introduced a cloud-based platform designed to meet your evolving needs. With integrated voice, email, and chat support, you can now connect with us through your preferred channels. Enhanced by AI-powered virtual assistance and proactive outage notifications, our new system ensures faster responses, increased self-service options, and a more satisfying customer experience. 

Here’s what’s new: 

• 360° Customer View: Our representatives now have an even more comprehensive view of your interactions for quicker, more personalized service. 

• AI Virtual Assistant: Need help fast? Our AI assistant is available 24/7 on our website and through our phone to resolve common inquiries about outages, accounts, and billing. 

• Proactive Outage Notifications: Stay informed with real-time updates through posts on X (Twitter), our Outage Map, and through our phone system, and our AI Virtual Assistant on the website. 

• Expanded Self-Service Options: Take control of your account and monitor your energy consumption with ease by checking billing and payment through the AI Virtual Assistant and our automated phone system if you have questions outside of our regular business hours. 

We’re also sending a heartfelt congratulations to all the nominees and award recipients at the EDA Awards Gala. The dedication of local distribution companies across Ontario is inspiring, and we’re proud to stand alongside such outstanding organizations. 

Thank you for your ongoing trust and support. To learn more about how we’re working to serve you better, keep an eye on our What’s New section and follow us on X (Twitter) and Facebook.