OEB COVID-19 Update

  • Time-of-use pricing
    From the Minister of Energy, Northern Development and Mines
  • As Ontarians continue to work and learn from home, we are extending the suspension of time-of-use price to provide consumers with greater stability and predictability with their electricity bills.
    To extend this support responsibly, we will introduce a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all time-of-use customers 24 hours a day, 7 days a week. This fixed electricity price will be in place from June 1 - October 31, 2020. 
    The COVID-19 Recovery Rate of 12.8¢/kWh is based on the average cost of electricity, set by the Ontario Energy Board. This fixed rate will continue to suspend time-of-use prices in a fiscally responsible manner. By introducing this new fixed rate, consumers will have greater flexibility to use electricity when they need it without paying on-peak and mid-peak prices. For more information, read the Government’s news release.
 
  • Electricity disconnection ban extended
    On March 19, 2020, the OEB extended the winter ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements.
  • Low-income programs
    There are programs available to help low-income consumers. Find out more at oeb.ca/billhelp
  • Contact us
    • Our call centre remains open from 8:30 a.m. to 5 p.m. 
    • Within the Greater Toronto Area or from outside Ontario: 416-314-2455, or 1-877-632-2727 (toll-free within Ontario). 
    • By TTY, 1-844-621-9977 (toll-free within Ontario). 
    • We currently have fewer staff in the call centre, so consumers may experience longer wait times. We ask for your patience.
    • We can also be reached by email: ConsumerRelations@oeb.ca and chat. Start a chat now.



Rates for electricity and water

The Ontario Energy Board has announced new electricity prices for Regulated Price Plan (RPP) consumers. If you buy your electricity through a contract with an electricity retailer, you will continue to pay their price.

  2020 Electricity Rate Card

 

Customer With Smart Meter

The Ontario Energy Board reviews these rates every 6 months.

  • Emergency Electricity Rate Relief​ 2
  • (June 1 - October 31)
  •  
  •  
 
  • 7:00 am until 11:00 am
  • 11:00 am until 5:00 pm
  • 5:00 pm until 7:00 pm
  • 7:00 pm until 7:00 am
  • MID-peak $0.128/kWh
  • ON-peak $0.128/kWh
  • MID-peak $0.128/kWh
  • Off-peak $0.128/kWh

  • Emergency Electricity Rate Relief​
  • (March 24 - May 31)
  •  
  •  
 
  • 7:00 am until 11:00 am
  • 11:00 am until 5:00 pm
  • 5:00 pm until 7:00 pm
  • 7:00 pm until 7:00 am
  • On-peak $0.101/kWh
  • Mid-peak $0.101/kWh
  • On-peak $0.101/kWh
  • Off-peak $0.101/kWh



  • Time of use holiday dates
  •  
 
  • January 1, 2020
  • February 17, 2020
  • April 10, 2020
  • May 18, 2020
  • July 1, 2020
  • August 3, 2020
  • September 7, 2020
  • October 12, 2020
  • December 25, 2020
  • December 28, 2020
  • New Year's Day
  • Family Day
  • Good Friday
  • Victoria Day
  • Canada Day
  • Civic Holiday
  • Labour Day
  • Thanksgiving Day
  • Christmas Day
  • Boxing Day

Water Rate Structure

Effective January 1, 2017 Halton Region implemented a single-rate usage structure and a phase out of the wastewater cap over the next four years to ensure that residents’ water and wastewater bills are straightforward and transparent while encouraging water conservation. To learn more, visit Halton.ca/budget. For customers receiving water or wastewater only services, the detailed rate fee structure can be found online at Halton.ca or by calling the Region directly at 905-825-6000, toll free 1-866-442-5866, or TTY 905-827-9833.

  Region of Halton's Water Rates

Image widget