Milton Hydro wants to make sure we protect your privacy at all times. To help us do that, we want you to understand why we collect information about you, what we do with it, how we look after it, and how we dispose of it when we no longer need to have it.
We also have a Privacy Officer, whose job is to make sure that all employees at Milton Hydro, and any third parties we have hired to work for us, follow the same rules and protect your privacy at all times.

Please visit our privacy policy here.


What We Collect

When you open an account with us, we will ask you for different kinds of information about you. These include:
  • Your name and address
  • Your phone number and email address
  • Address where service is needed (if different from the address where you live)
  • Your Date of Birth
  • Your Driver’s Licence Number
  • Banking information
We ask for your name and address, phone number and email address so we can send you bills for the services we provide and so we can get in touch with you if we need to.
We ask for your Date of Birth to make sure you are old enough to legally open an account with us. We also use it as a “shared secret” when you call or email us. To protect your privacy, we need to be sure that we are not sharing details about your account with someone who should not have that information. So we ask you for a piece of information that only you would know.
We ask for your Driver’s Licence Number as a piece of ID to prove your identity. And we ask for banking information if you want to sign up for a pre-authorized payment plan.

How We Use Your Information

Once we have these facts about you, we open your account. The only people at Milton Hydro who see your information are those employees who need to see it to do their jobs. All the employees who work with customers’ information have been trained and understand the privacy rules and why they are important.
Your information is protected while it is with us. If we have paper files about you, they are stored in locked filing cabinets. If the information is electronic, it is protected by security firewalls. Employees who need to see it must log in with a user name and a password.
If we hire an outside company to do work for us, we make sure that company understands our privacy rules and why they are important. Anyone doing work for us who does not work at Milton Hydro has to sign a contract that includes our privacy rules as part of the agreement. Those companies and organizations only see the information they need to do the job we have hired them to do.
Please note: Milton Hydro bills you for your water and wastewater use on behalf of Halton Region. If you do not pay your water and wastewater bills, we will share that information with the Region. If you are renting your home, the Region may disclose your account arrears to the property owner.
To see all the ways we use your information, and for further details on our privacy commitment to you, please visit our privacy policy here.


Disposing of Personal Information

If you close your account with us, we have to keep the information about your file for a number of years, as set out by our energy regulator. Once that time is up, we dispose of your information in ways that mean no one else can see it or use it again. Paper files are shredded securely; electronic files are disposed of in compliance with our security policy.
If you have any questions about these privacy standards, or about your information in particular, please contact our Privacy Officer:
  • by telephone:  905-876-4611 ex 236
  • by mail: Privacy Officer, Milton Hydro, 200 Chisholm Drive, Milton ON, L9T 3G9
  • by email: