Individuals are able to access certain Milton Hydro records without making a formal request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).  Much of our information is routinely available and requests for personal information can generally be made by calling, emailing or writing Milton Hydro.  If you feel your records contain errors or omissions, you may informally ask for a correction by contacting Milton Hydro. 
 
Formal requests under MFIPPA should only be used in cases where information is not available through the usual channels.  You may contact Milton Hydro’s Privacy Officer at 200 Chisholm Drive, Milton, ON L9T 3G9, 905-876-4611 ext. 236, to determine whether you need to make a formal request. 
 


FORMAL REQUESTS UNDER MFIPPA

Individuals wanting to request access to their personal information, make amendments to personal information, and/or request general information pertaining to Milton Hydro Distribution Inc. (“Milton Hydro”), under the access to information legislation (MFIPPA), must do so by completing, in full, the Access/Correction Request Form.  Please note that a $5.00 application fee must be remitted with the competed form.  Completed forms can be mailed or hand delivered to:
 
Privacy Officer
Milton Hydro
200 Chisholm Drive
Milton, ON L9T 3G9
 
If you are unable to retrieve a copy of the Access/Correction Request Form from the website, please contact the Privacy Officer for a hard copy:
 
Telephone: 905-876-4611
E-mail: privacy@miltonhydro.com
 
Copies of the form are also available for pick up at the Milton Hydro office, located at the address noted above. 
 
When completing the Access/Correction Request Form please be sure to describe, in detail, the types of records you are seeking and ensure the following is included wherever possible:
 
  • Names of specific files or types of records to which you request access, including specific dates of those records, where possible.
 
These details will help staff conduct a faster search for the requested information and helps keep down any costs for search time, or if necessary, the transfer of your request to a different institution for a response.  In addition to the application fee, you may be required to pay other fees.  Further information about MFIPPA is available here: https://www.ipc.on.ca/wp-content/uploads/Resources/municipal%20guide-e.pdf
MFIPPA’s regulations set out the amount and circumstances in which fees may be required. The full set of fees is available at https://www.ontario.ca/laws/regulation/900823
 

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