An important message from Milton Hydro

The Ontario Government has set up a COVID-19 Emergency Assistance Program (CEAP) to assist Residential customers who are having problems paying their hydro bill. CEAP provides a one-time*, on-bill credit to eligible residential electricity customers to help them catch up on their electricity bills and resume regular payments. Residential customers may be eligible for up to $750 in support towards their electricity bills and can apply for on-bill credits for electricity.

* Customers who applied and received CEAP support in 2020 may apply again to be considered for the increased funding amount.

The Ontario Energy Board Recently updated the eligibility requirements for CEAP assistance as follows:

  • You MUST BE the account holder;
  • As of the date you are applying, you have ANY OVERDUE ELECTRICITY amounts owing from one or more electricity bills since March 17, 2020.
  • Customers who previously applied and received an on-bill credit were notified by Milton Hydro that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP funding that exceeds the new funding limit of $750.
  • CEAP funds are limited and the program ends once Milton Hydro’s share of the funding is exhausted.  Funds are distributed based on a properly completed Application and on a first come basis.

If you are eligible, 
 Please read all parts of the Application carefully when completing the form.

You may submit the Completed Application form by email at,  regular mail or Fax at 905-876-2044.

You may call our office for more information at 905-876-4611.

Questions and Answers

  1. Can customers apply for CEAP to help with both their electricity and natural gas bills?
    Yes, but customers can only receive a CEAP credit once for electricity and once for natural gas. Customers will need to apply for CEAP funding to help with their natural gas bill from their natural gas utility. Customers who applied and received CEAP support in 2020 may apply again to be considered for the increased funding amount. 
  2. Is there a deadline to apply for CEAP?
    Not at the moment. Funding for the program is limited, however. Milton Hydro will process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

    The government made $9 million available for CEAP to support residential energy customers. Milton Hydro has been allocated a share of that amount, based on how many residential customers it serves. Milton Hydro will stop accepting applications and providing CEAP credits once its allocated share of CEAP funding has run out. 
  3. When will I see the credit on my bill?
    If Milton Hydro has CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete by your Milton Hydro. 
  4. Why doesn’t the bill credit amount cover the full amount of my arrears?
    The on-bill CEAP credit covers the hydro charges that are past due, up to a pre-set maximum amount of $750. Setting the level of support for individual customers in this way will assist in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency.
  5. How do I apply for the CEAP Small Business (CEAP-SB) program?
    You must apply through Milton Hydro. You may apply by email and mail. The CEAP-SB application form is available along with further details on the application process and can be found here
  6. I had applied previously, and my application was not approved. Do I have to reapply under the new requirements?
    No. Customers who previously applied but were denied had their original applications reviewed by Milton Hydro and were contacted directly if they met the new eligibility criteria.


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