Safety Above All Else: Milton Hydro Reaches Major Milestone Without a Lost-Time Injury
April 14, 2025
Milton Hydro Distribution Inc. is proud to announce the attainment of another significant safety milestone: 750,000 hours worked without a lost-time injury. This accomplishment underscores our unwavering commitment to maintaining a safe workplace and delivering reliable energy to our community.
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Milton Hydro Celebrates EDA Award Win for Customer Service Excellence
March 19, 2025
Did you hear? Milton Hydro has been awarded the Electricity Distributors Association (EDA) Customer Service Excellence Award, recognizing their commitment to innovation and outstanding customer service.
Our recent transformation, the 2.0 OMNI Channel Customer Service platform, integrates multiple communication channels, such as voice, email, chat, and text, along with AI-powered virtual assistance and proactive outage notifications. This system provides personalized, quicker responses and enhanced self-service options.
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